At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs - all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
What We're Looking For
The Digital Client Success Advisor is responsible for driving scalable customer success outcomes across a high-volume portfolio through digital-first engagement strategies. This role ensures customers adopt the platform effectively, achieve their desired outcomes, and contribute positively to Gross Renewal Retention,Gross Retention, Net Retention, and CSQL generation. The Advisor uses data, automation tools, and structured digital programs to proactively manage customer health and support renewals, while minimizing the need for high-touch interactions.
What You'll be Doing
- Digital Customer Engagement & Adoption
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Support onboarding, adoption, and ongoing education through email automation, in-app messaging, webinars, and knowledge-base content.
- Retention, Renewals & CSQL Contribution
- Customer Health Monitoring & Churn Prevention
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Use digital customer success platforms to track account health, usage metrics, login frequency, adoption trends, and sentiment.
- Scalable Communication & Self-Service Enablement
- Cross-Functional Collaboration & Insights
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Share customer insights with Product, Marketing, Support, Engineering, and Sales to improve product adoption and customer experience.
What You’ll Need
The following experience is relevant to us:
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Experience collaborating with cross-functional teams such as Marketing, Sales, Product, Support, and Engineering to improve customer outcomes.
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Tech-savvy and comfortable working with customer success platforms, CRMs, automation tools, and product usage analytics.
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Strong organizational skills, attention to detail, and the ability to prioritize effectively in a high-volume, fast-paced environment.
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Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.
Benefits We Offer
· Hybrid and flexible work model
· Three weeks of vacation starting in your first year
· Paid sick days & family obligation days
· Comprehensive health & dental coverage from Day 1
· 24/7 telemedicine access
· Mental health & wellness support
· Life insurance, AD&D, long term‑ disability & critical illness coverage
· RRSP & DPSP with employer matching
· Employee referral bonus
· Paid volunteer day & recognition programs
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
