a Word About Us
We come from many different places, but what unites us is our passion. At Moment Factory, each new project is a blank page awaiting the creativity and talent of our whole team, no matter the individual responsibilities, roles, or fields. Our desire to innovate, to take risks, and to learn from our mistakes and from each other is what allows us to create collective projects that go above and beyond. Today, thanks to a team of 450 creative minds, we have been able to create immersive multimedia environments for artists, museums, airports, brands, theme parks and events, as well as our signature shows. No matter the canvas – be it film, lighting, multimedia architecture, sound design, special effects, or interactive projects – the thirst for experimentation and innovation is at the core of our DNA.
YOUR TEAM
Being part of the Originals team means exploring new forms of multimedia experiences in unique venues. It means designing and deploying new models of interactive entertainment all over the world.
Within the creative ecosystem that is Originals, Augmented Games stands out as our cutting-edge division, turning interactivity into shared physical experiences. Delivering over twenty projects per year, our platform is redefining social entertainment. While our roots are firmly established in the global Family Entertainment Center (FEC) market, AG’s future extends far beyond gaming: we are now deploying our technology into emerging markets like education, health, and sports. Joining AG means driving a platform that combines movement, technology, and emotion on a global scale.
YOUR MISSION
Your role truly begins once agreements are signed. Your mission is to lead operations for the Augmented Games (AG) unit, encompassing the delivery and integration of new multi-year productions as well as managing active, operating projects worldwide. You act as the orchestrator of integrations, ensuring seamless synchronization between clients, partners, and internal teams to meet budgets, optimize schedules, and boost productivity.
Roles And Responsibilities
Operations and Project Delivery
- Post-Signing Ownership: Take charge as soon as the contract is signed to coordinate production, technical integration, and logistics all the way through to launch.
- Operating Site Support: Provide operational support and oversee the technical performance of long-term installations deployed at client sites.
- Budget Management: Closely track costs, validate billing milestones, and ensure the profitability of every project.
- Contingency Management: Rapidly detect technical, financial, or logistical risks and devise pragmatic solutions before they impede the team.
Team Management and Planning
- Team Leadership: Provide daily guidance and support to project managers, artists, and technical specialists.
- Resource Planning: Assess overall workload and assign the right talent to the right projects based on studio priorities.
- Mentorship & Coaching: Provide clear direction, unblock issues as needed, and facilitate post-mortems to capture key learnings from each delivery.
Internal Collaboration and Continuous Improvement
- Internal Coordination: Serve as the operational liaison with legal, procurement, and international shipping/logistics teams.
- PMO Alignment: Partner with the project management office (PMO) to refine our costing and project-tracking tools.
- Operations Support (SAO) Alignment: Gather technical field feedback to help the product team improve game reliability and drive product evolution.
Client Relations and Business Development
- Client Relations: Act as the primary point of contact for clients and site operators throughout the installation lifecycle.
- Sales Support: Collaborate with the business development team to assess operational feasibility, costs, and timelines for incoming proposals.
YOUR JOURNEY INCLUDES
- Bachelor’s degree in Project Management, Multimedia Production, Business Administration, Engineering, or equivalent experience;
- Minimum of 5 years of experience in operations management, production management, or managing complex projects within the creative, entertainment, or technology industries;
- Hands-on experience with on-site international technical deployments and installations, or in permanent operational environments;
- Proven track record in managing and coordinating multidisciplinary teams (production, product, technical, logistics);
- Strong proficiency in rigorous budget tracking, contractual frameworks, and project planning tools;
- Understanding of tech product and entertainment development;
- Practical knowledge of supply chains, equipment procurement, and international freight shipping;
- Strong interest in or curiosity about artificial intelligence and its applications;
- Professional bilingualism in both French and English, spoken and written;
- Familiarity with multimedia technologies, software development, or live entertainment/stage technology (an asset).
YOUR QUALITIES
- Unifying Leadership: You provide clear direction, motivate teams, and keep everyone aligned even in fast-paced environments.
- Interpersonal Skills: You communicate candidly, tactfully, and clearly with clients, partners, and colleagues alike.
- Practical Sense & Judgment: You make sound decisions, balance competing priorities under pressure, and find logical solutions to real-world operational challenges.
- Rigor: You value meticulous follow-through, honor your commitments, and have an eye for operational detail.
- Agility: You navigate effortlessly across time zones, diverse cultural contexts, and shifting technical environments.
SPECIFIC WORK CONDITIONS
- Flexibility regarding working hours;
- Willingness and availability to travel frequently.
SOME PERKS THAT COME WITH WORKING AT MOMENT FACTORY
- Hybrid work mode to optimize work-life balance.
- Work from abroad for up to 30 days per year (consecutive or cumulative, including weekends), so you can explore the world while you work.
- Group insurance benefits for you and your family.
- Wellness account allowing you to claim personal expenses.
- Inspiration account.
- Free access to Dialogue telemedicine service, to quickly respond to your health concerns and those of your family.
- 5 paid sick days per year.
- Personalized training and skills development plan through the Moment Factory School.
- Daily meals at reduced cost, snacks, and coffee available at all times.
- Studio Life Department, a catalyst for employee wellness initiatives (physical, mental health, social activities, etc.).
If you think this position is for you, we invite you to apply now. Unfortunately, we will not be able to follow up with each candidate, so we will only contact the selected individuals. Thank you for considering a career at Moment Factory. We are looking forward to meeting you!
Your resume will be read by Julien.
