Company Description Omni Ventilation Inc., founded in 1983, specializes in industrial and commercial air conditioning, ventilation, heating, and controls. Based in Ville Saint-Laurent, the company provides highly technical services to industrial and commercial property owners across Canada. Omni Ventilation focuses on reliable climate control solutions that support complex building systems and operational needs. Team members work in a professional environment that values technical expertise, safety, and customer satisfaction. The company offers opportunities to grow within the building services and HVAC industry.
Role Description The Dispatcher is a full-time, on-site role based in Montreal, QC. This position coordinates daily service calls and installations, assigns technicians to jobs, and monitors schedules to ensure timely and efficient completion of work. The Dispatcher communicates with customers, technicians, and management to confirm appointments, relay job details, and adjust priorities as needed. Daily tasks include updating work orders in the system, tracking job progress, handling urgent requests, and maintaining accurate records of service activities. The role also involves supporting workflow planning, verifying that required materials and documentation are in place, and assisting with general office and administrative tasks related to dispatch operations.
Qualifications
- Strong organizational and time-management skills to prioritize multiple service calls and manage changing schedules.
- Effective communication and customer service skills for interacting with technicians, clients, and internal teams.
- Proficiency with dispatch or scheduling software, basic computer skills (email, spreadsheets), and data entry accuracy.
- Attention to detail and problem-solving skills to resolve scheduling conflicts and handle urgent or unforeseen issues.
- Ability to work on-site full-time in Montreal, QC, and collaborate in a fast-paced service environment.
- Experience in HVAC, building services, or related technical service industries is an asset.
- Previous experience in dispatching, scheduling, or administrative coordination is preferred.
- High school diploma or equivalent required; post-secondary education in administration or related field is an advantage.
